AI, ML will be game-changers in online retail: Sauvik Banerjjee, CTO of TataCLiQ

AI, ML will be game-changers in online retail: Sauvik Banerjjee, CTO of TataCLiQ 800 400 C-Suite Network

Considering the juggernaut of global e-commerce waiting in the wings to storm India, what are the top key changes that the e-commerce sector in India should brace up for?

Sauvik Banerjjee (Image courtesy: IndiaRetailing)

According to Sauvik Banerjjee, CTO of Tata group’s multi-brand e-commerce player, TataCLiQ, “There are four biggest and important changes happening in the world of technology right now.” These are:

  • IoT and Robotics
  • Deep Learning algorithms on Big Data getting augmented by Machine Learning algorithms
  • Commencement of a revolution of natural language processing in our day to day use cases
  • Virtual Reality and Augmented Reality starting to impact traditional industries

He said,

“The three game-changing technologies in the space of customer experience are IBM WATSON’s Retail Analytics, Adobe Target’s segmentation driven hyper personalisation and Israel technology organisation NANO REP who have been mastering the art of software bot and deep learning for call centre management and contact…

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