Six Customer Service Amazement Tools
February 12, 2018
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Ask 10 people about the best customer service companies, and you would expect to hear names like Nordstrom, Ritz-Carlton, Apple,
Shep Hyken
C-Suite Leader Since:
2016
Growth, Personal Development, Management, Operations
10905, 1
Customer Experience Expert, Award Winning Keynote Speaker & NY Times Bestselling Author
Bio
Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.
Do You Know the Lifetime Value of Your Customers?
February 2, 2018
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I read a surprising statistic. It said that four in 10 senior executives in large companies don’t know the lifetime
Your Customers Are Unique! Treat Them That Way
January 25, 2018
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Have you ever rented a car at an airport car rental agency? If you have, you would know that before
Customers Ask Questions. Make Sure You Have the Answers!
January 18, 2018
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There are some experiences in life you just never forget. Having dinner with my good friends Kim Tucci and the
Customers Matter… All of Them
January 12, 2018
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I love jokes, and there’s one that is quite well-known, especially in the dental world. A client walks into the
Customer Loyalty Test: Will Your Customer Evangelize Your Business?
December 21, 2017
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The term “loyalty” usually brings to mind a long period of time … in other words, a lifetime customer. However,
Eliminate Customer Complaints… Switch Things Up!
November 21, 2017
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“Insanity is doing the same thing, over and over again, but expecting different results,” is a very famous quote by
A Marketing Idea: Deliver Amazing Customer Service
November 14, 2017
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Customer service and marketing have traditionally been viewed as two separate departments, but more and more, their interdependence is coming
Your Brand is Only as Strong as Your Weakest Link
November 7, 2017
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Your Brand is Only as Strong as Your Weakest Link Recently I was flying to a speaking engagement. While waiting
Don’t Judge A Book By It’s Cover
October 17, 2017
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There’s an old proverb that says, “Outward appearances are not a reliable indication of true character.” In other words, you
