C-Suite Leader Since:
A dynamic, innovative, thoughtful and inspiring leader with 30 years of experience in franchising, distributed networks and cooperatives. Successful history of: (i) turning around a $700 million distressed franchise system into a $2.0 billion revenue business in four years, (ii) reviving and re-energizing a $3.5 billion revenue franchisor and (iii) founding three franchise systems. Experienced corporate board member.
Currently, a consultant to some of the largest franchise systems in North America. A franchise industry leader, widely published, keynote speaker, member of the New England Franchise Association Board, and Co-chair of the International Franchise Associations Knowledge Share Task Force.
Complacency is like a slow-acting poison that can destroy any organization. Is it damaging yours? Complacency, which often takes hold a little at a time, is often difficult
When I was starting out in my career, I was comfortable with the idea that I would get promoted after “learning the ropes,” making mistakes, and moving upward gradually. Most often, I would get feedback about my performance only when I went into a job review session with my boss.
In some rare cases, you can find one person who is both a great leader and a great manager. But in the overwhelming majority of cases, a successful enterprise needs people who have two different sets of skills.
Ingaged leadership is a new way of leading, founded on the belief that when leaders create an organization where everyone works together in open partnership, that organization becomes vastly more successful. Instead of telling people what to do, Ingaged leaders unlock the full potential of people’s minds, creativity and emotions.
When I was starting out in my career, I was comfortable with the idea that I would get promoted after “learning the ropes,” making mistakes, and moving upward gradually. Most often, I would get feedback about my performance only when I went into a job review session with my boss.
If you were starting your own dream business from scratch, what would it be? If the franchise you are considering is a lot different from that vision, step back and look for another that “speaks” to your emotions as well as your ambition to succeed. Because chances are you will be getting up every morning and going to that business, make it one that truly excites you.
I am convinced that people feel validated and appreciated when I ask them for help. I also believe that people typically enjoy giving help, because we all naturally feel good about helping others.
Most business leaders know that effective training builds more consistent performance among employees, improves customer service, reduces the amount of time that managers spend training new employees, and provides other benefits that impact the bottom line. But do those same businesspeople also understand just how much a company’s overall profitability will grow when a comprehensive program of training is put into action?
Let’s assume that your average customer spends $25 on each visit to one of your locations. Through training, you can increase that average ticket to $28. Your staff can learn to refer customers to other products, upsell, and apply other simple strategies.
A thriving workforce made up of Younger Generation employees can act like a living, growing succession plan – possibly one that you never need to write down.
