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Executive Briefing: The Customer Journey is Broken — How to Fix the System

January 11 @ 1:00 PM - 1:45 PM EST



They say the customer is always right, so why do so many companies struggle with keeping their customers? Because the customer journey is broken. The question is: what are we going to do to fix it?

Pete Romano, founder & chief solutions analyst at Segwik, will be leading an Executive Briefing on Tuesday, January 11 at 1PM ET, discussing why our customer journey systems are broken and how to recognize and fix these breaks within our organizations. With 86 percent of buyers willing to pay more for a better customer experience, it’s imperative that as leaders we are actively engaged in building high-value customer journeys.

This Executive Briefing will deploy audience-centric dialogue to gain a deeper understanding of everyone’s business and markets to drive higher customer satisfaction and learn how to build, maintain, or scale high-value customer journeys. Pete will also address:

  • Insights, perspectives, trends, and best practices to build high value customer journeys
  • Tips to recognize broken systems
  • How to develop high-value customer journeys to help you gain an advantage
  • Finalizing effect tech stacks that drive customer satisfaction





January 11
1:00 PM - 1:45 PM EST
Event Category:


C-Suite Network