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Many organizations are trying to improve their Customer experience as their Customer measures (NPS etc) plateau, but struggle to know what to do. To address these new problems, new thinking is needed. You need to understand the intuitions that drive your Customer’s Behavior at an emotional, subconscious and psychological level. This new thinking is outlined ...
Making key connections in your life can launch your business, your sales, even your personal life and send them soaring to unforeseen levels.The connections you make can have a domino effect in spawning so many incredible opportunities to achieve your goals and dreams. Yet, many people are unaware how important and powerful connections can be ...
Get the proven 3-step process to attract more leads, gain more clients and, most importantly, increase revenue. This book will show you how the proper art of selling, done with care and appreciation–leads to greater personal and business fulfillment. No matter what area of business you are in, this will enhance your ability to influence ...
What brings us to WOW and keeps us delivering WOW Experiences is our commitment to that noble cause, mission, and purpose. Once you and your team are aligned behind your cause and have mastered the principles found in the Pattern for Excellence, you will WOW more customers!...
Where do most customer experiences fail? It’s not systems. It’s not processes. It’s human beings. For most organizations, it’s frontline teams that make or break the customer’s experience; yet, too often, these teams are not given the tools they need to succeed with customers. Customer service can be incredibly difficult, and for the people on ...
In order to win relationships in today’s business climate, you must first understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list and valuing relationships over technology. Successful people and businesses approach the future with an attitude ...
Buy-sell agreements are among the most common yet least understood business agreements and many are destined to fail to operate like the owners expect. Many, in fact, are ticking time bombs, just waiting for a trigger event to explode. If you are a business owner or are an adviser to business owners, this book is ...
Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives’ buttons, one who requires a higher degree of skill to manage. One who let’s just say it can be difficult. Yet how is it that some businesses ...
Attract and retain top talent, brand your business to stand out from the heard, energize employees, and turn customers into passionate fans. The Humor Advantage is packed with ideas on how you, your team, and your entire organization can put humor to work effectively in any business to get the results you need. The Humor ...