Jill Griffin

My new book is about women who have beaten the odds. Early on, they heard the whispers….the inner-call to leadership. They answered, and continue to answer it, with fierce passion—and the courage, boldness and resilience required to rise to the next level and the next, and the next. They continually polish their talent with a capacity to work really hard, help others succeed, and play the game fair and honest. They never lose sight that their purpose is to be kind, generous, and to dare greatly to make the world a better place. These women are doers and risk takers. They face their fears head-on. When they misstep, they pick themselves up and use the lesson to inform their steps forward. Along the way, they are patient with the ebb and flow of life. Many become devoted wives, partners and mothers while still building careers and influence. They all remain true to their work as leaders in the world, carrying it out with the grace, diplomacy and fortitude it requires. Welcome to the lessons these amazing women teach us


Jill Griffin

Jill Griffin is a NYSE independent public board director; board seat strategist; internationally-published, Harvard “Working Knowledge” author; and noted thought-leader on customer loyalty and how to earn a seat on a corporate board.

Since 2003, Jill has served as Board Director for Luby’s/Fuddruckers Restaurants (NYSE: LUB). She chairs the Personnel & Administration committee with oversight for Store Operations, Human Resources, Marketing/Social Media, Information Technology and Management Succession. She serves on the Nominating & Governance Committee and the Compensation Committee.

She has provided oversight on the turnaround of the beloved Luby’s cafeteria brand (NYSE: LUB); acquisition and renewal of the Fuddruckers hamburger brand; development of Luby’s Culinary Services and its launch into health care facilities.

Her board service inspired, EARN YOUR SEAT ON A CORPORATE BOARD, released March 1, 2016.

She is a founding member of the National Association of Board Directors (NACD) Texas Tri-Cities Chapter and sits on its Board of Directors. She chaired the Austin Convention & Visitors Bureau for 8 years and served as Trustee for 9 years at the Univ. of South Carolina Moore School of Business. Jill serves on the Austin Advisory Board of San Antonio-based Broadway Bank.

Jill is the Customer Loyalty Author for the popular training site LYNDA.COM, now part of LinkedIN.

CUSTOMERS LOYALTY, published in 7 languages, was named to Harvard’s Working Knowledge book list and earned best-seller status. Two awarding-winning books followed: CUSTOMER WINBACK, 2002(co-authored) and TAMING THE SEARCH & SWITCH CUSTOMER, 2009.

Jill is the recipient of the 2005 Distinguished Alumna Award from the Univ. S.C. Moore School of Business where she earned her Bachelor of Science (Magna Cum Laude) and MBA degrees. She began her career in Brand Management at R.J. Reynolds Tobacco Company where she rose in 6 years to manage the firm’s largest brand, Winston

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