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booktag: blogs

Maribeth Kuzmeski

What makes the world’s most successful individuals so good at their jobs? What do they do that others don’t? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it’s really people—and the relationships you build with them—that form the cornerstone of long-term success, sales growth, and excellence. The Connectors shares the tactics of developing profitable business relationships as told to author, Maribeth Kuzmeski, by some of the world’s most successful business people, entrepreneurs, founders of famous companies, politicians and more. Learn how to build the kind of high-quality relationships that lead to c-suite positions, lifelong clients, and endless referrals.

Suzan St. Maur

HOW TO WRITE BRILLIANT BUSINESS BLOGS
The no-bullsh*t guide to writing blogs that boost your brand, business and customer loyalty … Fed up with the gurus and so-called experts telling you how to set up your blog without sharing any really useful ideas on what to write about? This is the book that cures the problem. 50,000 words not about plugins, widgets and other whizzybangs but some good, sound sense on what to write that makes sure your blog achieves, retains and grows your status and the ongoing business you so richly deserve.

What the reviewers say…

  • – “How to Write Brilliant Business Blogs’ is the best book on business blogging I have ever read. It offers gems on every page.”
  • – “At long last, some common sense writing about how businesses can use blogging effectively.”
  • – “Its easy to follow steps, jargon busting techniques and putting things into plain English context, have meant that for the first time ever, I am now planning our first year’s blogging campaign for our new business.”
  • – “The first thing that I am about to do today is to develop our blogging strategy and thanks to you, I now have a basis on which to start.”

Jeanne Bliss

A Customer Experience Roadmap to Transform Your Business and Culture

Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.

And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.

1. Manage and Honor Customers as Assets

2. Align Around Experience

3. Build a Customer Listening Path

4. Proactive Experience Reliability and Innovation

5. One Company Accountability, Leadership & Decision Making

Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.