Should your own AI rat you out? It’s complicated, says the man building it

Kuna System Interview Home AI police robot

Depending on who you ask, the future of artificial intelligence is either something to be excited about, or fearful of. Elon Musk suggests their ever-growing intelligence will put them at odds with humanity itself, while those who are more optimistic, like Mark Zuckerberg, think AI can help us live more fruitful, efficient lives.

Like most technology, the type of AI we end up with will depend on the people creating them. If developed with privacy and end-user control in mind, we could end up with a firmer grasp of how AI operates.

Kuna Systems is one firm looking into that possibility. The smart security camera and cloud backup provider is starting to experiment with artificial intelligence, and that’s lead to some interesting moral quandaries, which it’s in the process of solving.

Digital Trends spoke with Haomiao Huang, Kuna’s CTO, and picked his brains about the kind of problems that can be faced by developing advanced artificial intelligence. He told us that, with the right mindset, we can retain control over AI while still seeing the benefits they offer.

How AI can improve already smart technology

Modern AI, though commonplace, is limited. We see it in chat bots, image recognition systems, fraud prevention checks, voice assistants. While useful, it’s all pedestrian compared to the kind of intelligence we’re used to seeing in movies and TV shows. Soon, AI could make our already smart devices smarter, removing the need for humans to manually control our technology.

IoT devices — in particular, connected security cameras — are some of the most widely hacked devices in the world.

“What [Kuna] makes is a preventative security system,” Huang told us. “Instead of waiting until someone has broken a window or door, we allow our customers to respond before a crime has taken place.” He went on, explaining that, “a traditional security system is a responsive tool to a crime, but we’re moving into the realm of preventing a crime before it happens. The system can see and respond to a crime and prevent it from happening in the first place.”

Kuna Systems’ cameras require a measure of artificial intelligence to make that possible. They must interpret what the camera feeds are picking up, and then respond accordingly.

“We already have a system in place that can detect whether that’s a person, or a car, how many people, and so on. One of the capabilities we’re working on is detecting suspicious behaviors,” Huang continued. “It’s a pretty common tactic of thieves to ring the front door and if nobody answers, go to the back door and try and find a way in. The [AI] system we’re designing will be able to recognize that and register it as a priority, and then send an alert to our customers, or even potentially call the police.”

Today, such decisions are made with humans involved. The owner receives an alert that an “event” has taken place when someone, or something, trips the camera feed. They can then look at the live stream and respond accordingly. An advanced AI could automate this, responding faster than a human ever could, and do so when there’s no one around to check the camera feed.

“I used to be really worried about locking up my bike, but soon you’re going to be able to leave your bike by your house without locking it up, because the camera will cover it and will be able to check to see if the person taking it is authorized to do so,” Huang continued. “From there, it doesn’t make sense to steal things anymore, because you’re going to get caught and in the future, the items…

T-Mobile CTO Details Nationwide Network Strategy

T-Mobile Network Growth

T-Mobile is just beginning to stretch its legs with its new rural 600MHz network in Cheyenne, Wyoming, and Scarborough, Maine, the carrier’s CTO Neville Ray told us today. The company plans to cover much more of the country with long-distance, building-penetrating LTE waves this year, and it’s using the new network to set the stage for its 5G plans.

This year, T-Mobile plans to launch 600MHz LTE in Wyoming, Northeast and Southwest Oregon, West Texas, Southwest Kansas, the Oklahoma panhandle, Western North Dakota, additional areas of Maine, Coastal North Carolina, Central Pennsylvania, Central Virginia, and Eastern Washington, the company said. That’s a mix of places T-Mobile currently has coverage and places it does not.

According to Ray, Cheyenne and Scarborough were picked essentially as test markets. T-Mobile has coverage there already, but that coverage could be improved.

“We wanted to get our Nokia radio and our Ericsson radio into market testing, so we could get the network up, get the phones in, and get the phones finally tested,” he said. The LG V30 will be the first 600MHz phone available later this fall, and it’ll be joined by a Samsung phone that hasn’t been named yet.

“We’re going to look to push every phone we have to support this banding” in the future, Ray said.

Past those cities, “in some of the early areas we’re leveraging existing cell sites where we may have coverage but don’t have low-band,” Ray said. “You’re going to see us leveraging existing facilities and capabilities out of the gate, and then the next phase is pushing coverage into areas where we didn’t have low-band.”

The network won’t be slow, either. Ray said T-Mobile has 40MHz of spectrum in many rural markets now, which…

C-Suite Radio Adds “Living Fearlessly” To Its Talent Lineup

New York, NY, August 31, 2017 C-Suite Radio, the premier source for the world’s leading business podcasts for c-suite leaders, business executives, and entrepreneurs, is announcing its newest addition to the lineup – “Living Fearlessly” with Lisa McDonald. The show is part of the network’s featured shows and focuses on empowering listeners to break the cycle of negative thoughts and actions that prevent them from reaching their goals.

McDonald’s experience as a successful author, motivational speaker and personal development coach allows her to share her vast expertise with her audience, helping them steamroll obstacles they might be facing now or will face in the future. Each week, she interviews newsmakers, entrepreneurs, motivational coaches, entertainers, athletes, philanthropists, activists, and authors who embody what it means to “live fearlessly” and thrive.

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Growth Street appoints its first CTO

Nick Stevenson

Growth Street has appointed Nick Stevenson (pictured above) as its first chief technology officer.

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Nick has joined the alternative SME lender from GoCardless, where he was VP of engineering, and he has previously held roles at Amazon Instant Video, Lovefilm and the BBC.

At Growth Street, Nick will lead the lender’s technology team to help scale up its lending product GrowthLine as well as develop products which can help SMEs manage growth.

“It is a very exciting time to be joining Growth Street, where I believe there is a tremendous opportunity for development in the fintech space,”…

Chris Wright, Founder and CTO at deltaDNA talks Marketing Tech

Click here to save in your favourite.Chris Wright, Founder and CTO at deltaDNA talks Marketing Tech

In this interview Chris Wright, Founder and CTO at deltaDNA and a gaming industry pro, talks about enhancing user’s gameplay experience, optimizing retention to drive players back into the game, in-game monetization and challenges faced with third party apps and mediation system. He also explains why he thinks building your own stack is a messy affair

1. Could you tell me a little about yourself and how you came to be the CTO and co-founder at deltaDNA?

I’ve always worked within the games industry. In 1998 I was responsible for setting-up the game development and publishing division of I-play (formally Digital Bridges). As European Director of Production and Publishing, I helped I-play to become a top three mobile games publisher worldwide.

In 2010, I co-founded deltaDNA with CEO Mark Robinson, with the mission to use big data to understand player behavior and build better game experiences.

2. Are you happy with the buy-in for Marketing Technology that exists at deltaDNA? Do you think the investments being made are adequate or could be more?

In the last 12-18 months, there has been a significant shift in the type of company investing in analytics and marketing technology like ours.

Traditionally, it was the mid-sized publishers and developers that were driving the market. However, increasingly, we’re seeing larger firms investing in analytics to enable them to understand exactly how players are engaging with the In-App Purchases (IAP) and advertising within their game, using push notifications to drive players back to the game and provide live in-game targeted rewards to help players to make progress.

3. What is the key problem you are attempting to solve with marketing technology implementation – could be 360 customer view, better customer experiences, crafting better journeys, full circle attribution?

Our deep-data analytics platform provides game publishers and developers with all the tools they need to manage each user’s gameplay experience, optimize retention and boost monetization within their games.

4. What are some of the challenges your team faces from a technology &…

Using Force Multiplier Principles to Bring Out The Best In Your Employees.

Force Multipliers are the indispensable leaders who bring out the best out in everyone.

Last year I hosted a going away party for a close friend.  It was a small gathering of some of his closest relationships.  Within two weeks of the party, my friend would be deployed to Afghanistan where he would spend the next year aiding the military reduction in force.  As he sat in my living room pondering his uncertain future, we each took turns, expressing our love for he and his family, providing words of encouragement, and vowing to protect and help provide for his wife and their two young children while he was gone.

As we went around the room, there was one person whose words I personally had been waiting to hear.  As a Lt. Colonel he had attended many of these “deployment parties” as he called them, so I knew that his perspective would be unique.  But I was in no way prepared for the lasting effects that his words would have on my perspective of leadership.

The officer began his sharing by saying, “You are what we in the army refer to as a “force multiplier.” The overall effectiveness of your group is increased by your presence.  Because of your personality and character, you bring out the best in each and every resource you come into contact with.”

Those words resonated with me. As one who trains leaders, I often hear other leaders and even experts give all types of definitions of what a leader is. But whether referring to the ability to provide vision and direction; the ability to solve problems; or the ability to motivate others; there is one question that is rarely asked when talking about leadership effectiveness: “Is more accomplished by the person’s presence than would have occurred if they weren’t there?” Is this leader a “force multiplier?” Whether you’re there or not, here are three practical strategies that will awaken the force multiplier within you.

1. Flex Your Style

Years ago, one of my mentors gave me a piece of advice I’ve never forgotten.  He said to me, “Tony, you have to stop leading people with a herd mentality.  You’re not just leading a group, you’re leading a group of individuals.”  That was an eye opening moment.  People don’t come in one flavor; they all have many differences that make them who we are.  Whether it is differences in personality, gender, culture, belief systems, or the different experiences that shape and mold how they think and what they value, these differences will have a great effect on what it takes for them to be led effectively.

Unfortunately when leading teams, many leaders don’t consider the individuality of their people.   Many have their own leadership “style.”   That style is effective in certain situations and with certain people, but no one style works in all situations and with all people.  Often the people we find difficult to lead are really just the people that our style doesn’t work with.  Leaders who are able to adapt their leadership style to fit the needs of the people they lead and the circumstances they face are consistently more effective than those who stick to their style.

2. Give recognition

Praise and recognition are one the most powerful tools a leader has in his or her arsenal to motivate and engage employees.  It’s also one of the most overlooked tools as well.  In their book the Carrot Principle, Adrian Gostick and Chester Elton state that 79% of employees who quit their jobs cite lack of appreciation as a key reason for leaving.  They also report that 65% of North Americans report that they weren’t recognized in the least bit the previous year.  Yet Gallup links an increase of recognition with lower turnover, higher customer satisfaction and increased productivity.

If you want to bulletproof your organization from the threat of losing talent to the competition, you need to make sure they receive a consistent dose of recognition.

Praising people for a job well done makes people feel special.  Honoring them makes them feel special.  Awards and certificates, special gifts, even gift cards can make people feel special.  Make them feel special and they’ll want to do whatever they did to earn the praise again.   Praise and recognition don’t just affect work, they increase effort.  Work is contractual; effort is personal.

3. Have A Positive Attitude All of the time

Years as I was preparing for my first leadership experience, my mentor said something I’ll never forget.  He said, “Tony, you just lost the luxury of having a bad day.”  I had never thought of it that way.  I never considered having a bad day a luxury, but he was right.

What leaders don’t realize is that their emotions, whether positive or negative are contagious.   Sigal Barsade, a Wharton management professor who studies the influence of emotions on the workplace says,  “Emotions travel from person to person like a virus.”  The result of this contagion can have a dramatic effect on your business.  A Gallup study by researcher James K. Harter found that business unit sales and profits could be predicted by employees’ emotions. People’s emotions impact their performance, and if they’re healthy and happy they perform better.  Colin Powell is famously quoted as saying, “Perpetual optimism is a force multiplier.”

 

This is a guest post by one of our C-Suite Network Advisors and C-Suit Book Club Author, Tony Chatman.

Tony Chatman helps people perform at their best. As a recognized thought leader in the area of human relationships, he instills people with an understanding of the fundamental differences in how people think and act, enabling them to make a real connection with others – whether at work or at home.  This understanding leads people to achieve goals productively, through listening and leadership.

Since 2003, Tony has worked with hundreds of corporations and government agencies to help people reach new heights of effectiveness by understanding themselves and others better.

As a keynote speaker, Tony’s passion is contagious.  His speeches provide practical, usable knowledge that people use immediately for business and personal success.   Recognized as a “tremendous speaker and presenter” with “phenomenal stage presence and intensity,” Tony delivers learning events that consistently garner enthusiastic reviews. Whether small or large groups up to 6,000, audience members feel that he is speaking directly to them because of his ability to connect with everyone, no matter their background.

Cyberthieves Train Their Sights on US Mobile Phone Customers

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A relatively new form of cybercrime recently has been plaguing American consumers. Thieves have been hijacking mobile phone account numbers and then transferring services to a different device, The New York Times reported last week.

Further, hackers have begun using mobile numbers to raid digital wallets and similar accounts, according to the paper.

This type of theft has been successful even against the most sophisticated of consumers. Accounts belonging to the chief technologist of the Federal Trade Commission, Lorrie Cranor, are among those that reportedly have been breached.

A simple identity theft scam targeted two of her phones, Cranor wrote in an online post earlier this year, resulting in her eventually losing control of her devices and her account information, not to mention the intrusion into her personal life and loss of privacy.

Identity thieves simply walked into a store, claimed to be her, and asked for a mobile phone upgrade. They walked out with two new iPhones assigned to her number. The SIM cards on her account were deactivated.

The FTC declined to comment on whether it was pursuing an investigation related to the incident.

Cyberthefts involving a mobile phone account hijacking or opening of a new mobile account in a victim’s name have jumped from 1,038 reported to the FTC in January of 2013, or 3.2 of all identity thefts reported to the commission in that month, to 2,638 in January 2016, or 6.3 percent.

Because only about 1 percent of identity thefts are reported to the FTC, regulators have only a small slice of examples to evaluate when trying to get ahead of data scams.

Vulnerable Systems

The incidents that have been reported showcase a vulnerability in today’s security protocols, said Mark Nunnikhoven, senior vice president for cloud research at Trend Micro.

A lot of multifactor identifications systems use text messages as a tool to verify identity, because the goal of many attacks is to take control over the phone number and not the physical handset, he told the E-Commerce Times.

“These attacks use social engineering techniques to abuse a mobile phone provider’s business processes,” Nunnikhoven said. “The attacker calls up the mobile phone provider and uses just enough information about you, plus a few social engineering techniques, to get the provider to transfer the…

Ericsson CTO outlines Silicon Valley mentality, vendor conducts worldwide LTE trials

Ericsson

Ericsson’s new CTO has emphasised the importance of moving fast on technology, as the vendor announced a number of trials and customer wins.

Erik Ekudden, who took on the role in July, said in an interview on Ericsson’s website that he had brought a range of learnings from his work in Silicon Valley as Ericsson’s Head of Technology Strategy for the Ericsson Group and CTO Americas.

In particular, he cited the importance of working with the technology ecosystem and of fast implementation and decision-making.

He said: “Speed is really critical: speed in terms of decision making, in terms of execution and implementation and in the change in the technology landscape.”

Ekudden’s comments came as Ericsson reported successful deployments of new technologies outside of its native Europe, including two trials of Gigabit LTE.

This week Ericsson conducted a trial with Verizon and Qualcomm which showcased the first use in the US of 3.5GHz spectrum, which is licensed for shared access by operators under the Citizens Broadband Radio Service. Previously held by the Department of Defence,…

Former TM CTO Giorgio Migliarina heads to Accenture

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Accenture has appointed Giorgio Migliarina as communications and media industry lead for Asia Pacific (APAC), effective immediately.

In his new role, Migliarina is responsible for business development and operations in the region and for helping clients shape and deliver large-scale company transformation programmes.

Migliarina joined Accenture from Telekom Malaysia, where he worked from 2009 and spent eight years as chief technology and innovation officer in charge of network, information technology (IT) and research and development departments. During his tenure, he oversaw the transformation of the company’s IT and network platforms and managed several notable projects including the fiberisation of Malaysia, the launch of new operational support systems and business support systems for both B2B and B2C businesses, and the complete redesign of field processes. He…

Robots May Become Go-To Customer Service Reps

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The customer service robot market will be worth US$88 million by 2022, according to a report Tractica released earlier this week. Annual shipments are expected to increase from 2,730 units in 2016 to nearly 4,800 in 2022.

The robots will be both humanoid and non-humanoid. However, telepresence robots, chatbots, and stationary customer interactive systems that don’t have moving parts are not included in the count.

Nearly half of all customer service robots will be deployed in the Asia Pacific Region; other significant markets will be North America and Europe.

Demand for customer service robots is driven by the following factors, according to the report:

  • interactive marketing and re-branding strategies;
  • the cost of human staff;
  • customer service digitization and competition;
  • robotics as a tool for customer behavioral analytics;
  • the shifting roles of human staff; and
  • initiatives to promote robots for the service industry, particularly in Japan and China.

Jobs for Robots

Robots will be useful in situations where customer interactions are standardized and repetitive — such as in banks, shopping malls, family entertainment centers, exhibitions and events, airports and stores, Tractica noted.

Robots “can pick up where self-service in kiosks leaves off by humanizing some of the capabilities and using other sensory areas such as vision, hearing and speech to improve engagement,” said Ray Wang, principal analyst at Constellation Research.

“The demand’s coming from the automation of lower-skilled white collar jobs,” he told CRM Buyer.

Japan’s Henn-na Hotel, for example, is fully staffed by robots, Wang pointed out.

A number of organizations already are using robots on a trial basis in…