Decipher the Language of Leadership

by Judith Glaser

via Getty Images

Children raised by parents who positively shape a child’s environment with appreciative and value-based conversations become more optimistic about life and more self-confident. Children who grow up in punitive and judgmental environments tend to be less positive about themselves and more judgmental about others. Those who grow up in families where they are loved, where they learn to discover their strengths and are challenged in positive ways tend to be very healthy of mind, body and spirit and lead healthier lives.

What does this have to do with business leadership? Many illnesses associated with toxic workplaces can be reduced by focusing on the “feel” of the conversational environment that we create for our employees. This suggests that mentally healthy people will have a strengthened immune system, affording them increased protection against disease.

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Speak Words That Empower You

by Steve Rizzo


As an Attitude Adjuster by profession, I am often asked, “What is the most valuable lesson you learned about success and happiness?”  Without hesitation, my response is always, “Never use your words to describe a challenging situation. Rather, use your words to change your perspective on a challenging situation.”

We need to be especially careful about the words we speak out loud when things aren’t going the way we want. Yes, it’s true that what you think is what you get, but what you say out loud in the midst of troubling times has even a greater impact. Although it may be possible to convince yourself that you’re trying to stay positive when the situation calls for some good, old-fashioned angst, but what you say out loud during those times could very well make the difference in how long you remain in that situation — and how deeply you are affected.

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Did Your Skills and Interests Intersect Today?

by Christy Pruitt-Haynes


What makes a person successful in their chosen career? To go a step further, how should people choose what they want to do professionally? Is there a magic formula to picking your perfect job? Since I’m not Houdini, I don’t think I believe in magic. So how are we supposed to figure out the answer to the proverbial question, “What do I want to be when I grow up”?

After changing my college major more times than I care to admit — and working at a few jobs that I absolutely hated — I came to realize that the answer is pretty simple: Your success arrives when your interests and your skills intersect. But what does that really mean? Before answering that, let me tell you a little bit about me.

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This is the Most Important Word When it Comes to Relationship Marketing

by Steve Olenski


image via

Among the many definitions of the term:

Relationship marketing is a strategy designed to foster customer loyalty, interaction and long-term engagement. It is designed to develop strong connections with customers by providing them with information directly suited to their needs and interests and by promoting open communication.”

While I agree with the above, it leaves out one very important word. It implies the word somewhat but does not include the actual word, and it should. This word cuts right to the heart of the term itself and, in particular, the word “relationship.”

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Leadership, Relevance and Loyalty: An Interview with Dov Baron and Mark Sanborn

At the premier C-Suite Network Conference, Dov Baron interviews keynote speaker and leadership expert Mark Sanborn. In this video podcast, the two share an intimate conversation about relevancy as a leader and the true meaning of culture.

An intimate conversation with top leadership speaker and multiple bestselling author, Mark Sanborn at Jeffrey Hayzlett’s C-Suite Network Event. 
Mark shares with us what it takes for you to stay at the top of your game…to stay relevant.

We also discus how to assess the “true” culture of your organization. Find out what’s really going on with your people. 
And why as a leader the last thing you want is followers! Great interview from Jeffrey Hayzlett’s C-Suite 2014 Networking Event!
Packed with insights, tips and clear direction.

Watch the full interview at Podomatic



10,000 Hours and 20 Percent of Your Work Time

by Mitch Joel – President, Twist Image & author of “Six Pixels of Separation”


How much wood could a woodchuck chuck if a woodchuck could chuck would?

Time is always the number one concern in our lives, isn’t it? Feel free to blame consciousness. The clock is always ticking… and it’s ticking down. Some of the greatest thinking of our time comes from people who are more acutely aware of just how limited our time on this earth is. Work is no different. We’re constantly in this strange battle for time. Be it deadlines, product launches, responding to emails, starting a meeting on time, getting home on time, finding the time to blog or whatever. Tick. Tock. Tick. Tock. Tick. Tock.

How much time will this take?

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Prevent the 5 Pitfalls of Your Emerging Leaders

by Emily Capito, LCSW, MBA


I landed in my first leadership role in my early 20s, before I even owned appropriate executive apparel. Unfortunately, gaining the leadership skills to go along with my new pin-striped skirt wasn’t as simple as a trip to The Loft. In fact, it was a painful series of confidently crafted catastrophes.

Your succession plan requires that your emerging leaders succeed. By watching out for these five common pitfalls of early leadership, you can prevent the fallout and grow your bench.

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How Results-Focused Management Empowers Remote Teams

by Julia Camenisch


“Isn’t it funny that we reward people for putting in long hours when we don’t know for a fact that those long hours are amounting to anything?” — Cali Ressler and Jody Thompson, from their book “Why Work Sucks and How to Fix It

In 2003, Cali Ressler and Jody Thompson, Best Buy human resources managers, were tasked with creating a more productive work environment for headquarter employees. They initially explored the idea of flextime, but discovered that for many, adjusting their work schedule wasn’t all that appealing. In fact, flexible office hours were surprisingly low on the list of priorities for employees.

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How to Create a Customer-Centric Culture

by Shep Hyken

Photo by Metropolitan Transportation Authority / Patrick Cashin

Creating a Customer Centric-Culture — That’s a lot of words that begin in C. Well, this article is about D’s. Growing up, a D in school wasn’t a very good grade. Where I went to school, sometimes a D was slang terminology for a demerit, which meant I spent a Saturday morning at school in study hall — Not a great way for a kid to spend a Saturday. However, you and your company will want the following D’s, especially if customer service and building a customer-centric culture are important to you. And I know they are!

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Train Yourself to be a Great Leader

by Mark Sanborn

Image converted using ifftoany

There aren’t that many natural-born leaders. Most leaders take responsibility for training themselves to be effective. Whether you learn from the wisdom of others, or get insights from personal experience, becoming a more effective leader is about what you do — not what know.
Here are five things you can do to train yourself to be a great leader:

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