As shoppers increasingly interact with machines instead of people, there are huge ramifications for the way we think about sales interactions (in stores, call centers, etc.) and communications strategies.
Please read my Forbes article.
- Reach Out and Touch Something - May 29, 2019
- A.I.: The Death Knell For Relationship Marketing, Or The Birth Of The Loveable Salesbot? - May 14, 2019
- Payless Demonstrates the Amazing Power of Branding - May 10, 2019