Monthly Archives: September, 2020

How the CPOP (Customer Point Of Pain) can help you frame your marketing message and build credibility.

Most of our communication is done through speaking. It's important to know what the speaker means. Twisting the language can be used in a creative way that will generate laughter. Designing the words to lead you where you didn't expect will create a joke.

Rage turns some people into unrecognizable personalities. Then, it decreases their ability to reason. And that can cause them to lose a negotiation. To control your rage, understand what motivates someone to lie, practice performing self-controlling manipulations of your mental state of mind, and learn to control the anger of others.

  Covid-19 has taken a considerable toll on everyone over the last several months and has made an overwhelming impact on people’s careers, turning them...

Sometimes you find the business opportunity, and other times the business finds you. The latter is the case with Bonnie Harvey and Michael Houlihan,...

Crises are often temporary and how we handle them determines the impact of the fallout. Companies build crisis communications plans to deal with any...

It’s interesting how the affairs and events of the natural world, in addition to Covid-19, can make one stop in their tracks and become...

It’s critical to be in touch with your customers although too often we fall into the trap of wanting to share all the great...

Yes!!! Most of the things that leaders are coming to terms with and learning how to master with a remote team are already second nature...

Paul Ricci, the interim CEO of SOC Telemed, used that phrase to describe his company. SOC (which stands for Specialists on Call) is more...