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Growth Management Personal Development

Are You a Traditional Manager or Facilitator for Self-Management?

Are you a traditional manager or self-management facilitator?    A shift is occurring.  Some managers recognize the need to change now and they are aware and working hard to personally transform their thinking and their methods.  Some organizations will be able to delay the transformation and others will need to change now or will suffer increased costs in turnover and low employee engagement.  Those organizations who are unaware of the need and/or who ignore it may end up going the way of the Dodo bird at some point.

The current management model that requires managers to “drive” results, and evaluate performance is not fast enough to keep up with changes occurring in the global economy.  There is a need for instant adaptability and traditional managers, as smart as they may be, cannot respond or plan fast enough.  The need to adapt to change is one of the dynamics creating a need for organizations to prepare for self-organizing teams and employees who can self-manage.

Besides the need to adapt to the speed of change, managers must also be able to create environments that engage people naturally and not force so called engagement with bribes and threats.  Many traditional managers use so called “new” motivational initiatives to create employee engagement but these programs are often just the same old traditional management with fancy digital bells and whistles.

Furthermore, it is impossible for bribes and threats of the traditional management policies, such as pay for performance and the traditional performance review, to encourage optimal innovation and creativity.  Those policies are no longer able to meet the needs of the organization nor the needs of engaged employees.  Like the Dodo and the Dinosaur, the environment has changed, and these policies are going extinct.

How do you know you are making the transition to a self-managing facilitator?  Here are a few questions to challenge you and to consider what you are doing.

Are you a systems thinker?   In the face of mistakes, do you step back and ask questions about how the system is impacting the results or do you immediately think about blaming the individual who made the mistake?

Do you understand that there is always variation in processes and therefore you avoid setting new policies and expecting perfection in policy deployment?   Do you appreciate that the individual employees work in the system that you created?  Do you believe if an employee makes a mistake it is rarely done on purpose but instead it’s likely because of the way YOU designed the process?  Do you accept that it is your job to work on improving that system?

Have you clarified a specific context of trust and do you have a process to continuously reinforce trust by behaving with integrity?  Do you continuously reinforce the company values, mission and vision?  When employees do not appreciate why their jobs are so important and how their responsibilities impact the customer, do you ask “How can I improve my communication about company values, mission and vision?”

Do you ask questions about what barriers are holding employees back from doing an optimum job?  Do you listen and act on their suggestions?  Do you then facilitate agreements with employees to act on their own?  Do you encourage them to self-manage?

Are you able to provide the tools that enable your people to create self-managing teams make more and more of their own decisions?  Do you provide employees with the tools and the data they need to track their own performance in a collaborative way without you micro-managing?

Are you trusting them to continuously improve their hand offs with each other?  Do you explain that higher quality hand offs delivered faster increases profit and happier external customers?

Are you personally developing, and offering opportunities for your people to develop the skills of emotional intelligence, critical thinking skills and systems thinking skills?

The traditional manager has a difficult job, but the future self-management facilitator is prepared with a completely new set of sophisticated skills.  Are you making the transition?  Are you getting the help you need to make the transformation?  If not, watch out for the Dodo.  You might see it cross the street in front of you very soon.

Check out the interview on C-Suite Best Seller TV to learn more about how to stop leadership malpractice and replace the typical performance review: https://www.c-suitetv.com/video/best-seller-tv-wally-hauck-stop-the-leadership-malpractice/

Wally Hauck, PhD has a cure for the “deadly disease” known as the typical performance appraisal.  Wally holds a doctorate in organizational leadership from Warren National University, a Master of Business Administration in finance from Iona College, and a bachelor’s degree in philosophy from the University of Pennsylvania.   Wally is a Certified Speaking Professional or CSP.  Wally has a passion for helping leaders let go of the old and embrace new thinking to improve leadership skills, employee engagement, and performance.

For more, read on: https://c-suitenetwork.com/advisors/advisor/wally-hauck/

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Best Practices Body Language Entrepreneurship Human Resources Investing Management Marketing Negotiations Sales Skills Women In Business

Know When Good Enough Is Good Enough

“To avoid ‘good enough’ from being supplanted by sorrow. Know where ‘good enough’ resides, in relationship to despair.” -Greg Williams, The Master Negotiator & Body Language Expert

“I hit the mark!” “No, you didn’t hit the mark!” “Well, we won! So, I hit enough of it and that was good enough!”

That was a snippet of a conversation held between two associates. In essence, they were discussing to what degree they’d accomplished their goal, versus if they accomplished enough of it to consider the outcome a win.

In everyday life, our mind is bombarded with hordes of information; a lot of that is sheltered from our state of consciousness to protect us from information overload. One way to be more productive, while also maintaining a more even-keeled life, is to know when good enough is good enough.

When it comes to outcomes sought, we must always be mindful of the law of diminishing returns. That law states, at some point the degree of effort you put into maximizing the acquisition of a goal or opportunity, that effort becomes diminished per the time and resources you put forth to do so. Thus, in order to maximize the time and effort you put into achieving a goal or opportunity, you should set parameters that indicate your proximity to a point of diminishing return. To do otherwise could mean that you lose a degree of productivity, along with a mental, more peaceful state of mind. The latter will lead to more stress in your life, which could lead you into a vicious downward spiraling stream.

What does this have to do with negotiations? 

To win more negotiations, you have to know when ‘good enough’ is good enough. Don’t become overly transfixed on squeezing every little bit of gain out of a negotiation. Doing that could lead to the forfeit of some of the gains you’ve achieved.

As in everyday life, in a negotiation, set parameters that indicate when you’ve reached a ‘good enough’ point. In a negotiation that indicator can be enacted by bracketing your expected outcome (e.g. high point, mid-point, low point).

If you find yourself transitioning from the mid-point of your expected outcome into the high point, that’s the time to become more aware of what’s occurring in the negotiation (i.e. noting the demeanor of the other negotiator and the temperature of the negotiation). Taking those factors into consideration when assessing to what degree you should move forward will allow you to make such a judgment without the evaluation process that might otherwise be required.

If you use these thoughts to capture the essence of the outcome you seek to achieve in your negotiations, you’ll keep more of the gains you acquire … and everything will be right with the world.

Remember you’re always negotiating! 

What are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free 5-minute video on reading body language or to sign up for the “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#GoodEnough #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #Psychology #Perception #ControlLife #Control #leadership #HowToImproveyourself #Achievement

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Growth Management Personal Development

Leadership, Creativity…and Burt Reynolds

Burt Reynolds and Ariel Winter in
Burt Reynolds and Ariel Winter in “The Last Movie Star”. Source: IMDB


As an independent film maker, Adam Rifkin is in the dream-making business. Come to think of it, if you’re a C-Suite leader, maybe you are too.

Leadership is about bringing your dreams to life – not only for yourself, but for your team… and your customers.

Here’s how a seven-year search for financing – and the patience of Burt Reynolds – brought Adam’s boyhood dream to the big screen. An excerpt from “Leadership Language” by Chris Westfall


As a kid, growing up in the Chicago suburbs, Rifkin was practicing for his career in Hollywood by making movies with his junior high pals.

Back in those days, if you could ride your bike to Adam’s house you could be in a movie.

Rifkin commandeered his father’s video camera and began producing middle-school masterpieces like MURDER CAN KILL YOU, PAPERBOY CRIMES and THE BURGLAR FROM OUT OF THE DISHWASHER.

Adam Rifkin
Director Adam Rifkin

Adam explained, “I didn’t realize it at the time, but out of necessity I was actually teaching myself the basic principles of leadership.” Even at an early age, he had a knack for getting his fellow middle schoolers excited about the next opus.

“My enthusiasm must’ve been infectious because each project began the same way: I’d tell my core company that I had a cool idea for a new movie. This was inevitably met with a chorus of ‘no thanks’, ‘not this time’ and ‘I’ve got soccer practice’.  Yet somehow, after a few more minutes of colorful discussion, where I’d wax poetic about the glories of the new idea and the fun that was going to be had bringing it to life, everyone signed on yet again.”

The Secret to ‘YES’

“Here’s what I knew, beyond a shadow of a doubt: if it were to cease to be fun, my team would disperse. As a leader, even when I didn’t really know what that word meant, I had to develop a unique set of skills that enabled me to be able to speak to each cast and crew member individually. I had to get the most out of them creatively, also keep them engaged.” And that conversation is where leadership and creativity came together.

From backyard movies to the backlot in Hollywood: cut to Rifkin’s latest project, The Last Movie Star, featuring his childhood idol, Burt Reynolds.

More Burtastic than Ever

“Burt Reynolds was my hero. Not only was he the biggest movie star in the world when I was a kid, he was funny and self-deprecating and approachable. He made being famous seem fun, and I dreamt that someday we’d not only be friends, but that we would work together,” Adam shared. A film buff from a very young age, Smokey and the Bandit made a lasting impression on Adam.

“I wanted to create a role that would remind movie fans just how great of an actor Burt Reynolds is. Selfishly, I also wanted to make good on my secret dream of getting to work with The Bandit.  I didn’t know Burt but I felt it was worth rolling the dice. So after writing the script I submitted it to his manager.  I shared my passion for all things Burt and asked him to please send Burt the script. I also told him to let Burt know that if he wasn’t interested in playing the role I wasn’t going to make the film. I wrote it solely for Burt. My impassioned pitch was apparently enough for Burt’s manager to agree to send over the screenplay that day.

Smokey and the Bandit and Leadership
Do you remember The Bandit?

“Much to my shock and delight, the next afternoon I got a call from none other than Burt Reynolds. Suddenly I was transported to that fateful day in 1977 when I was watching SMOKEY AND THE BANDIT for the first time, and dreaming of Burt and I becoming pals. And now, here I was, talking to the man himself.

“Little did I know in that instant, things were about to get a whole lot more Burtastic.

“Burt accepted the role and attached himself to play Vic Edwards.

“Now, the only thing left to do was everything.”

An initial success created a new vision: namely, how to get this project funded.

The Search

“When I approached Burt I didn’t have any of the money secured to make the film. I naively believed that with Burt attached to this particular script, in this particular role, finding the cash would be easy. I was wrong. It ultimately took more than seven years to finally find the money,” Adam explained.

A creative journey, indeed. How can you maintain your vision, even when it seems like you’re not getting closer to your goal?

“It had almost gotten green lit multiple times along the way, but each incarnation fell through. Every time the financing dropped out I had to call Burt and give him the bad news. I always expected him to use each disappointment as his opportunity to graciously bow out, but instead, each time the financing disappeared, Burt seemed more determined than ever to stick with the project and see it through to fruition. His enthusiasm inspired me just as I believe my enthusiasm inspired him.”

Enthusiasm?

“Each cast and crew member is required to focus on a particular task that services the whole. As the director, it’s my job to not only keep a focus on the individual components needed, but more importantly, keep an eye on the macro task of how all these countless pieces will fit together. From carpenters to fine artists to performers to financiers, a movie brings together a very disparate group of individuals who might otherwise never have a reason to interact. The director needs to not only understand how to best communicate with each as an individual, but also inspire this eclectic team to work well together to essentially create this temporary movie making bio-machine.”

Can you relate?

From childhood dream to reality: a lifetime of leadership lessons on contagious enthusiasm, and a seven-year journey to bring this project to the screen. From a place of understanding, Rifkin made it all fit together.

“Leading by example, and being passionate and enthusiastic about a project is fundamental to getting the very best out of your crew,” according to Adam.

Fun is what makes it functional, when it comes to making movies. What about in your industry? Rifkin points to loving his work, time and time again. From that place he found new results for himself, his crew and his actors. “The director needs to be well versed in how to talk to all manner of cast and crew member to get the very best out of him or her.”

Do you see the creative spirit inside of yourself? Whether you are making movies, or making gadgets, your creativity is what makes a difference.

In fact, that creative spirit is the foundation of leadership.


 

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Best Practices Culture Growth Health and Wellness Leadership Skills Technology

Your Privacy in the Wake of the Facebook Cambridge Analytica Scandal

While Facebook’s Cambridge Analytica scandal continues to play out,  one of the big “AHA” moments has been the discovery of the amount of information that Facebook has captured on it’s users. 

The fact that Facebook captures data on users is not really a surprise, but the breadth of data captured was stunning to many, as were the lax safeguards in place to protect that data.  The scope of Facebook’s data collection is still a bit of an unknown, as we haven’t learned of additional data captured by Instagram and What’sApp, both of which are owned by Facebook.    Facebook’s empire is a data collection machine that powers the marketing campaigns of business around the world.

And Facebook is not the only data collection machine.  Most tech companies collect data for marketing purposes, and privacy and data protection varies on each..  Google collects data  via search, Gmail, maps and Google applications.  But also captures data via Android phones, Waze driving applications, and it’s Nest home automation subsidiary.  

So what are we supposed to do?  Unless you are willing to completely abandon the digital world, you have to accept that privacy is elusive online.  But there are few things you can do to minimize the amount data collected and the accessibility of that data .  Here are a few tips that could help:

Be aware of the information available on you and adjust your privacy settings accordingly.   Both Google and Facebook will let you see a good portion of the information they collect on you.  It doesn’t cover all of the data collected from related businesses, but it is still helpful.  For example, I found out that Google knew the 10 different cities that I lived in my life, and was making that information publicly available.  While I couldn’t delete the information, I could make it private. 

Close unused social media accounts.  Many of us have tried new networks, but ultimately abandoned them.  Despite our neglect, your information is still out there.  Use justdeleteme to jog your memory and delete as many old accounts as you can.  Some do not make it easy. 

Don’t use Facebook’s or Google’s single sign on for other services.    When you start using a new service or retailer and are asked to “create an account”, many will ask if you want to login via Google or Facebook.  While it is convenient and one less password to remember, this service also allows Google and Facebook to track everything you buy with that retailer. 

Don’t use third party applications on Facebook.  Those cute quizzes and other entertainment might be fun, but they are also data collections devices.  These are the type of applications that supplied the data for Cambridge Analytica.  Some applications just collect data, but some require that you submit personal information that is often the subject of commonly used security questions.   Don’t play along.  The fun is not worth the risk. 

Delete unused applications on your phone, desktop and other devices.   Many of us constantly add new applications, but are less diligent about deleting old ones.  Applications collect a lot of data, even when they are not being used.  So if you have not used an application in a while, delete it.  I purge applications every six months, and end up deleting more than half the applications on my phone.   

While digital privacy remains elusive, you can take action to minimize the breadth of personal information out there.  Take control!

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Best Practices Growth Leadership Personal Development

Customer Service Goal: We Don’t Want You to Come Back

Do you ever get the feeling that some business’ customer service goal is the keep the customer from coming back?

Sometimes, it is an employee’s lousy attitude that makes you feel unwelcome and unwanted. Or perhaps it is some other type of poor service, but the end result is that the customer has no desire to return. It’s not likely that this was the company’s customer service goal.

As I teach about customer service techniques, tools and tactics through books, articles and speaking engagements, I try to impart to companies how to keep customers coming back time and time again. There are times, however, that you might actually have the goal of not having the customer come back. Or, to state it another way, there are times when you don’t want the customer to need to come back.

If a customer calls with a complaint or service issue, you want to resolve the issue and make the customer happy. In this case, he or she doesn’t need to return for the same reason. There is a name for this – first-call resolution – and it is the goal of many customer service support centers. Some companies take it one step further. In the process of resolving the customer’s original problem, they ask questions to try to predict any future problems the customer may encounter and then solve them as well. If they do their job well, the customer won’t need to call back.

This approach can work for other types of businesses as well; it’s not just limited to complaints or call centers. Take Ace Hardware, for example. If you go into an Ace store to buy a can of paint for a home project, the sales associate will try to ensure that you go home with everything you need. The associate will ask questions about the project so you don’t have to return to the store an hour later because you forgot brushes, or rollers, or drop cloths. If he does his job right, you will be fully equipped to finish your project without visiting the store again. But, the next time you have a project to do, where will you turn? You’ll remember the thoroughness and thoughtfulness of the helpful Ace employee and will most like head for Ace again.

So, do you want your customers to come back? Yes and no. Not because they are repeatedly seeking a resolution to an ongoing problem or because you didn’t do your job thoroughly and they are forced to return for something they need. Ask enough questions to be a one-stop shopping destination. However, you do want to be the one the customer turns to in the future – not because they need to, but because they want to.

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Best Practices Entrepreneurship Human Resources Investing Management Marketing Negotiations Sales Skills Women In Business

Negotiations – How Not To Be Cowered By A Bully

“A bully is someone that attempts to pain you, to relieve the pain in himself.” – Greg Williams, The Master Negotiator & Body Language Expert

“That was a stupid question!”

Those were the words uttered by someone who considered himself to be superior to the person that posed the question. Such a response can also be the positioning attempts of a bully.

When negotiating, you need to know how not to be cowered by a bully. Doing so will allow you to negotiate more effectively, maintain a more peaceful state of mind, and reduce the overall level of stress you might possess at the negotiation table.

This article discloses insights that will allow you to be better prepared to deal with a bully in your negotiations. It can also serve as a booster for your degree of confidence when dealing with such a person.

Know when someone is truly attempting to bully you.

As I’ve stated in other articles that I’ve written, before assuming someone is attempting to bully you, be sure your assumptions are accurate. This can be accomplished by asking outright if the other negotiator is trying to bully you and/or stating that you feel bullied; the choice you adopt will be dependent on the type of person you’re engaged with. In the case of someone that’s just aggressive, and not a bully, if you state that you’re feeling bullied and say so with a smile on your face, that may alert him that he needs to become subdued.

Understand the thought process behind a bully’s effort to bully you.

You also need to understand what a bully thinks of you. Ask yourself, does he perceive me to be an easy target, someone that will back down at the first sign of aggression, or is he testing me to see how I’ll react? Having this insight will reveal the options you might utilize to combat his efforts. You should have gathered information about the bullying efforts that he’s used in other situations, which means you should be prepared for how he might negotiate with you. But, in case you haven’t, be nimble enough to have strategies at the ready, to deter his bullying attempts.

Consider his source of leverage/power.

Power is fluid. That means it changes from moment to moment. If you understand the source of his power, if you can’t attack him, you can attack it. This is done by letting that source know that it will have a price to pay, as the result of the bullying activities of its associate. Knowing his sources of power will also allow you to gain leverage by simply mentioning the fact that you’re aware of who his ‘backers’ are.

In a negotiation, a bully is as strong as he and you agree he is. Thus, to the degree that either perspective is altered, so is the perspective of the bully’s power. Therefore, if you know you’ll be in an environment in which someone may attempt to bully you, especially if they’ve displayed such tendencies in the past, be prepared with retorts stating, “you don’t want to try that with me. I bite back!” Just be mindful of not escalating a situation passed a point that you can’t control. Such rebukes will allay the bully’s perspective and thoughts about picking on you, which means, he’ll more than likely engage with you in a more respectful manner … and everything will be right with the world.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free 5-minute video on reading body language or to sign up for the “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#Bully #Bullying #HandlingObjections #negotiations #Negotiator #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology #CombatDisinformation #hardpower #HowToHandleObjections

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Best Practices Growth Leadership Personal Development

Is a Knowledge-Hungry Crowd Ready for Wisdom At Last?

Is your inbox full of marketers pandering to your need for quick knowledge to “solve” an urgent problem at hand? Is your social media feed loaded with ads that promise six digits in six months, and all from your cellphone! “Just follow these easy steps,” they say, “and you too will be successful!”

With an overload of information at your fingertips, it’s easy to believe that anything you want to know is accessible—right now. “There’s an app for that,” has grown into “There’s a copy-and-paste process for that.” But is that knowledge alone enough? Just find, copy, and paste, and everything’s taken care of. Right?

By the time you see that this quick fix doesn’t get you what you want, the damage is already done. You’re out both the time you invested and fees you paid. You learn that the knowledge you gained wasn’t sufficient for the result you pictured.

Since you were unintentionally “trained” by the very cut-and-paste process itself, to copy examples, it’s easy to miss the value behind those examples. When you learned that process, were you aware of the commonness of principles that could apply to another situation? You might say, “It doesn’t matter if there’s an overriding principle. I’ll just copy and paste a new example whenever I need one. Then I’ll never have to learn the principle behind it!”

To recognize and appreciate those overriding principles, it’s important to have a solid foundation in the basics. But this may take longer than you’d anticipated. You might need to learn a few things that don’t immediately relate to the problem at hand. That takes time, too. So, you skip that, and instead apply the process without the principles. Your knowledge is without wisdom. You have the ‘how’ but not the ‘why’.

The marketer, the politician, and the preacher, however, are happy you’re impatient and want easy, quick answers. After all, it’s easier to sell a process than a philosophy. It’s easier to sell an extraordinary headline than a textbook. And it’s easier to disregard and blame minorities when you just want a simple answer. Essentially, it’s easier to manipulate you if you’re dumbed down by today’s over-simplified approach to knowledge.

Why does the “crowd” keep making so many mistakes when all this knowledge is readily available? Despite being hungry for knowledge, the crowd proves time and time again they are easily manipulated. Impatience is their weakness—they can be easily frightened.

Sourcing the crowd for directional help is one thing, but sourcing them for instant decisions that influence our societal behavior is another.

To put it simply, is the crowd knowledgeable enough to rule directly? Will they be manipulated by advertisements that play into their doubts? Will they choose one demigod after another on the search for a quick fix without ever understanding why our government uses checks and balances? Will they allow environmental degradation to happen while they are mesmerized by the latest trending story?

Without healthy skepticism, patience, and a desire for principle over process, the crowd limits themselves to reporting status. While this is very helpful, the crowd must embrace principle over example, history over headline, and strategy over tactics before they can be relied on for guidance.

We’ve never had so much information at our disposal. But, we are all still new at this. How many catastrophes will it take for the crowd to gain necessary long-term wisdom, and then use it sensibly without being corrupted by ease of access? Real wisdom takes patience. Will we give it the patience it deserves?

If you think this sounds like an advertisement for classical education, well, it is! Until the crowd appreciates the basics, the big picture, and the effects of its own sporadic stampedes, it will have to resort to telling you where the next road danger is, or the room for rent.

For more, read on: http://c-suitenetworkadvisors.com/advisor/michael-houlihan-and-bonnie-harvey/

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Best Practices Entrepreneurship Human Resources Management Personal Development

(Not So) Common Sense Attention

You would think paying attention would be easy, common sense really. And yet, we struggle to pay attention to the aspects that matter most.  As leaders, we have one life to lead, on this one planet, and yet we juggle a multitude of roles at work, at home, and in our communities. To help us focus our attention and not split this precious resource, we need to create a simple structure for how to give intentional attention in all aspects of our life.

  • Personally – Be Thoughtful with who gets your attention. Intentional attention starts with you. To assist and serve others, you have to focus on you first. You have to be the most confident, successful person you can be. Then you can focus on the VIPs – very important people – in your life, both personally and professionally, who also need your attention.

 

  • Professionally – Be Productive as an individual and leader and take action on what is the most important use of your attention. Again, we focus on you first so you can achieve your professional objectives. Only then can you help your team overcome their attention challenges and achieve better results.

 

  • Globally – Be Responsible for how you contribute to your local community and the world around you. find something you believe in and then give intentional attention to that passion to create a bigger impact.

While these philosophies and thoughts may seem common sense – and they are – they are not common practice. Most of us just need a (not so gentle) reminder every now and then to do the things we often already know we should be doing.

Today, I challenge you to invest one minute, in one interaction, to create one significant moment, for just one person that may create one memory that will last a lifetime.

Pick up a copy of Attention Pays today and begin to change the way you give intentional attention personally, professionally, and globally.

Categories
Growth Leadership Personal Development

8 Executive Leadership Disciplines Practiced by Top Leaders

Public speaking, budgeting, participating in team building exercises, and other necessary but not-so-loved daily business tasks are kind of like an exercise or weight lifting program. If you don’t push yourself to do it frequently – regardless of whether you feel like it – you lose strength and muscle tone. You know the old adage, “If you don’t use it, you lose it!” And to work out daily, you must have a degree of self-discipline.

What if I told you leadership is also like a muscle that needs to be exercised and worked out daily? Actually, executive leadership is a collection of disciplines. These disciplines are not complicated or complex, but they must be practiced consistently until they become habit or second nature. Jim Rohn believed,

We must all suffer from one of two pains: the pain of discipline or the pain of regret. The difference is discipline weighs ounces, while regret weighs tons.

Executive leaders, managers, and many bosses naturally prefer to hang out in their comfort zone, doing only those things that they enjoy or those in which they excel. That’s too bad, because those are “career-limiting moves.” (Again, see Jim Rohn quote above.)

Discipline is about doing the right things especially when you don’t feel like it.

We are often, for example, more comfortable working on our own little island, with as little human connection as possible, but we make it a habit to connect with team members on a regular basis. Yep. Even if you don’t feel like it. Even if you are not particularly good at it.

I’ll review some of the leadership disciplines that I believe are important and train my clients to try. You no doubt will have some that you’d add to this list, but I figured I’d get the conversation started.

Great executive leaders consistently:

1. Put their oxygen mask on first. It may seem pretty obvious, but you have got to take care of yourself. I see so many leaders who are burning the candle at both ends. Eat right, exercise, and most importantly, get some rest and true relaxation! Unless you think the whole screaming like a banshee and having a complete meltdown-thing is working for you, in which case, I say, er, good luck with all of that!

2. Do their homework. The first person you need to be able to lead is yourself. Take the time and effort necessary to understand your own strengths and limitations so that you can build your self-confidence. Ask for feedback and monitor how you are coming across to others.

3. Empower others. Whenever and wherever you can, give autonomy within appropriate parameters. Let team members flourish. When you give power, you actually gain it. (Check out my previous blog post on this topic)

4. Monitor their words and actions. You are being watched! Every move you make, every word you say is being “recorded” and people will follow your lead.

5. Do what they say they will do. Do I need to explain the importance of keeping your word? I didn’t think so. Nuff said.

6. Recognize and thank team members. Think about the last time you got a hearty pat on the back from someone important. Didn’t you sit up taller and strive harder? A little acknowledgement and appreciation can go a long way towards encouraging a team member.

7. Ask more than tell. This can be tough, especially if it’s not your natural style. Rather than always telling people the answer/solution, coach your team members and help them to develop their own critical thinking skills. You know, the old “teach a man to fish” thing.

8. Engage in personal and professional development. Listen to podcasts and audio-books on your commute or while vacuuming, read, attend seminars and workshops, and, well, read some more. I would suggest that you literally schedule your personal development time.

Effective leaders practice all types of different disciplines. Remember that practice doesn’t make perfect, but practice makes permanent. Just as in diet and exercise, consistency is the key.

CHIME IN:

What leadership disciplines have I missed that you would add to this list? Share your thoughts with us below!

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Leadership Team Accelerated Results Program

12 Powerful Questions to Stash in Your Leadership Toolbox

Jennifer Ledet, CSP, is a leadership consultant and professional speaker (with a hint of Cajun flavor) who equips leaders from the boardroom to the mailroom to improve employee engagement, teamwork, and communication.  In her customized programs, leadership retreats, keynote presentations, and breakout sessions, she cuts through the BS and talks through the tough stuff to solve your people problems

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2 Reasons Why Your Performance Appraisal May Not Really Be About You

My sister worked for a company that was about to be sold to an investor.  She called me in a panic.  Her performance appraisal was scheduled and she was nervous they were about to fire her right before the sale.  I assured her the request to schedule a performance appraisal was to provide the new buyer with evidence about the performance of the current employees.  I was sure the buyer merely wanted to have some evidence about how effective they were and if they could support the change in ownership.

The next day she called to tell me I was right.  Her original fears were unfounded.  Her performance review was excellent and met all her expectations.  Clearly the seller (my sister’s current employer) wanted to convince the buyer the people were excellent.

Was that performance appraisal really about her or about the sale?  Most performance appraisals are not really about the people but instead about some other motivation or intended outcome.  This is so unfortunate because the latest research shows that people are hungry for feedback, especially millennials. According to Harvard Business Review, 70 percent of employees indicated that “My performance and possibilities for success in my career would have increased substantially if I had been given more feedback.” (Folkman, 2014)

The typical appraisal will likely include things such as a bias, a manipulation, poor leadership, justification for a raise or bonus, justification for a firing, and justification for a promotion or a demotion.   Aren’t performance appraisals supposed to be about improving the performance of the individual?  If so, why would leaders misuse the policy for their own selfish motivations?

The typical performance appraisal process is a failure and there are numerous reasons why. Here are the main two basic reasons:

  1. The basic assumptions behind the current appraisal are flawed
  2. The appraisal process is most often manipulated to justify some motivation other than its original purpose e.g. justifying a raise (or bonus) to keep a high performer happy or justifying the firing of a poor performer.

The main assumption of the current appraisal process is that improving the quality of the people will improve the organizational performance.  This describes our desire to analyze the parts of a whole in order to understand the whole.  This is inconsistent with systems thinking.  Leaders must embrace systems thinking to achieve predictable organization improvement. Most organizations continue to practice the Frederick Taylor method of management which is really a “command and control” approach.  The typical appraisal is a tool of the command and control and Frederick Taylor Scientific Management approach. (Caramela, 2018)

Most leaders now assume that poor organizational performance is rooted in poor employee performance.  Although many have revised their performance management process, a large majority of organizations still conduct the typical performance appraisal process or something very similar.  The typical performance appraisal process is merely a dysfunctional yet sophisticated form of blame.  Its assumptions are:

  • Individuals have control over the results of their work and the factors that allow them to achieve their goals. This is false.  There are always many factors that contribute to the success of a goal.
  • Managers can evaluate individual performance separate from the contributions of others and the influence of the work tools, environment etc. This is false.  Managers cannot separate their bias (either positive or negative) from their evaluation.

Both of these assumptions are inconsistent with systems thinking.  A systems thinking assumption is, “the quality of the interactions between employees (and departments) is more important for improvement of the organization than improving the quality of the people.”  In other words, you can’t separate the evaluation of the person from the quality of the interactions that person has with their co-workers and the working environment.  If this is true one must conclude that the typical appraisal doesn’t evaluate the individual.  It evaluates the interactions.  It is not about the person it’s about the interactions of that person in that particular environment.

Leaders often manipulate the appraisal process to serve their own purposes.  Just as with my sister, the owner manipulated the process to make all employees “look good” so the new buyer would be impressed.  This compromised the opportunity to receive real feedback for improvement.  It compromised the truth.

Leaders very often will compromise the process to achieve some short term goal.  The appraisal then becomes more about achieving the goal and less about the person receiving the appraisal.

That performance appraisal with your name on it is really NOT about you.  It is really about how you are able to interact with others, environmental factors outside of your control, and about the intentions of the manager conducting it.  Good luck trying to learn something that will help your development!

Check out the interview on C-Suite Best Seller TV to learn more about how to stop leadership malpractice and replace the typical performance review: https://www.c-suitetv.com/video/best-seller-tv-wally-hauck-stop-the-leadership-malpractice/

Wally Hauck, PhD has a cure for the “deadly disease” known as the typical performance appraisal.  Wally holds a doctorate in organizational leadership from Warren National University, a Master of Business Administration in finance from Iona College, and a bachelor’s degree in philosophy from the University of Pennsylvania.   Wally is a Certified Speaking Professional or CSP.  Wally has a passion for helping leaders let go of the old and embrace new thinking to improve leadership skills, employee engagement, and performance.

For more, read on: https://c-suitenetwork.com/advisors/advisor/wally-hauck/

Bibliography:

Caramela, S. (2018, February 13). Management Theory of Frederick Taylor. Retrieved from Business.com: https://www.business.com/articles/management-theory-of-frederick-taylor/

Folkman, J. Z. (2014). Your Employees Want the Negative Feedback You Hate to Give. Harvard Business Review.

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