Yearly Archives: 2017

Have you ever noticed that as an organization gets larger, there is a tendency for it to focus more and more on overhead and...

By Marcia Reynolds, PsyD, MCC People don’t remember things just because you told them it was important to remember. Even if they remember, they won’t...

  Leaders can be found everywhere when it comes to providing outstanding customer service; everyone can be a leader. What do we mean by ‘leader’?...

I recently had lunch with a colleague I worked with 10 years ago at a major Fortune 100 corporation. After exchanging pleasantries, my colleague...

Have you ever received an e-mail that read from someone making a command?  It might read, “I need this task done by Friday.  Please...

On Amazing Business TV on the C-Suite Network, Shep Hyken, professional keynote andcustomer service speaker, customer service trainer, and New York Times best-selling author,shares...

  By Gustavo Oviedo GO GLOBAL Consulting Group The relevant effect of globalization continues to progress throughout the world challenging borders, regulations, manufacturing costs and supply...

My humble beginnings of being penniless throughout my collegiate years, were about to improve. My first job at Allied Sporting Goods required stringing tennis racquets,...

By Marcia Reynolds, PsyD “The most important need for leaders today…” my ears perked up. The speaker, a well-known tech leader and best-selling author, had...

Can we agree that all good leaders want to optimize employee engagement?  Yet, sometimes there are barriers preventing just that. Recently the WIFI on my...